Terms of Service

By accessing or using Ritmus — ritmus.live, our mobile apps, and every event page we host (together, “the Service”) — you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy is part of these Terms.

Ritmus lets organizers build an event page, gather guests, and run an interactive show at the venue — synchronised phone lights, reels, polls, comments, audience moments and a big screen. We are not the organizer. Every event is created and run by the person or organization behind it. They are responsible for the event itself: whether it happens, what it is, who gets in, and anything that occurs there. We provide the software.

You must be at least 13 years old. If you are under the age of majority where you live, you may use the Service only with the consent of a parent or guardian. If you accept these Terms on behalf of a company or organization, you confirm you are authorised to bind it.

You sign in with a link sent to your email address or with Google. Keep access to that inbox and to your account secure — anyone who can open a sign-in link can use your account. Accounts are personal; do not share them. Choose a username that is not misleading and does not impersonate someone else. We may reclaim usernames that impersonate, infringe, or are used in bad faith. Tell us at support@ritmus.live if you suspect unauthorised use.

You can create an organization and invite others to it. The owner controls roles and permissions and is responsible for what members do on the organization’s behalf. Organization-owned events, billing details, invoices and credits belong to the organization, not to any individual member. Ownership can be transferred to another member; if an owner deletes their account, they must first hand each shared organization over or delete it.

You are responsible for everything on your event page being accurate — date, venue, capacity and description — and for keeping it up to date. When you publish an event you declare a capacity and a duration; these determine both the price and the live capacity we reserve for you. If you postpone or cancel an event, do it through the Service so your guests are notified. You remain responsible to your guests for anything you promised them, including any money you took from them outside Ritmus.

Every event is paid. The price is a base fee plus a per-person charge on your declared capacity plus an hourly charge on the event window; the current rates and a calculator are on our pricing page. Prices are in US dollars and shown before you pay. Payments are handled by Dodo Payments, which acts as merchant of record for your purchase. Taxes are determined by the billing country you provide, and are added at checkout. Your card details are handled by them, never by us. Growing a paid event What you paid for is an entitlement — the highest capacity and duration you have bought. You can lower your declared capacity or duration at any time, but that does not create a refund and does not reduce your entitlement. Raising them above what you have paid for takes effect only once the difference is paid. Publishing An event is not published, and no live capacity is reserved, until payment has cleared.

When someone signs up to Ritmus for the first time from one of your event pages, you earn a bonus seat. Credits: • Are seats, not money. They reduce the per-person part of your next event’s price only — never the base fee or the hourly charge. • Have no cash value, cannot be transferred, sold, or refunded, and cannot be exchanged for money. • Belong to the account or the organization that earned them. Creating accounts, or arranging for accounts to be created, in order to generate credits is prohibited. We may withhold, reverse or clear credits obtained this way, and suspend the accounts involved.

Payments are non-refundable, including where you cancel or postpone your event, reduce its capacity or duration, or do not use what you paid for. This does not affect any statutory right to a refund you may have where you are a consumer. If you believe you were charged in error, write to support@ritmus.live.

Opening an event page and marking that you are going is not a ticket and does not guarantee entry or a seat. Entry, admission and any separate ticketing are between you and the organizer. Live capacity is limited: once an event is full, further guests may not be able to join the live show.

You keep ownership of everything you upload or post — images, video, audio, event details, comments, moments and messages. You grant Ritmus a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for example, to resize, crop or transcode it so it plays on other devices), display and distribute your content, solely to operate and improve the Service. For content you post on a public event page, that licence extends to showing it on that page, on the venue’s screens, and in link previews. The licence ends when you delete the content, except for copies already distributed and for backups that expire on their normal schedule. You confirm you have the rights to everything you post, including music, images and video, and the permission of anyone recognisable in it.

Some features put guests on screens: • Spotlight — a moment you upload may be shown on the event’s wall and in the show, with your name, if the organizer approves it. • Fan Cam — while an organizer has you on air, your camera is shown live on the venue’s big screen. • Comments and polls — what you post may be shown on the big screen. These are opt-in: they only happen after you upload something or turn your camera on. You can stop at any time by leaving the mode or deleting your submission. Organizers moderate what appears at their event and can remove anything.

You agree not to: • Use the Service for any unlawful purpose, or to organize an event that is unlawful. • Post content that is illegal, hateful, harassing, sexually explicit, violent, deceptive, or that infringes anyone’s rights. • Harass, stalk, impersonate or threaten anyone, or send unsolicited bulk messages. • Upload malware, or attempt to gain unauthorised access to any part of the Service, another account, or an event you were not admitted to. • Scrape, crawl or bulk-collect data from the Service, or use it to build a competing product. • Interfere with the Service — including flooding our realtime channels, circumventing capacity limits, or evading rate limits. • Attempt to obtain paid features without paying, or manipulate credits, view counts, RSVPs, polls or any other counter.

You can report content or behaviour, and block another account, from within the Service. We review reports and may remove content, restrict features, or suspend accounts. We are not obliged to monitor content proactively, and removing something is not an admission that we were required to. If you believe content on Ritmus infringes your copyright, write to support@ritmus.live with a description of the work, the link to the content, and your contact details.

Ritmus shows use flashing lights, rapid colour changes, sound and screen effects on phones and on venue screens. If you are sensitive to flashing lights or have a history of photosensitive epilepsy or seizures, do not take part. Stop immediately and seek medical advice if you feel dizzy, disoriented, nauseous, or experience altered vision, muscle twitching or loss of awareness. Sound modes can be loud — protect your hearing. Stay aware of your surroundings: do not use the Service while driving, and keep hold of your phone in a crowd. Organizers are responsible for safety at the venue itself.

We are actively developing Ritmus. Features may change, be added, or be removed. We aim to keep the Service and its live infrastructure available, but we do not guarantee uninterrupted or error-free operation, and live shows depend on the venue’s network and on your device. Planned or emergency maintenance may interrupt the Service.

We may suspend or terminate your access if you breach these Terms, if your use puts the Service or other people at risk, or if we are required to by law. Where it is reasonable to do so, we will tell you first. You can delete your account at any time in Settings → Account. What is deleted and what is kept is set out in our Privacy Policy. Deleting an account does not refund anything already paid, and does not release you from obligations to guests of an event you organized.

The Service relies on third parties — including Google Firebase and Maps, LiveKit, Dodo Payments and Resend — and may link to sites we do not control. Their terms govern your use of them, and we are not responsible for their content or availability.

The Ritmus name, logo, software, design and all content we provide are owned by us or our licensors. Except for your own content, nothing in these Terms transfers any right to you. You may not copy, modify, reverse engineer, or create derivative works from the Service without our prior written consent.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, that any event will take place, or that content posted by others is accurate or lawful.

To the fullest extent permitted by law, Ritmus is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the Service — including a failed or interrupted live show, or the conduct of any organizer or guest. To the fullest extent permitted by law, our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or USD 100. Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or fraud. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

These Terms are governed by the laws of Türkiye, without regard to its conflict of law rules, and the courts of Eskişehir, Türkiye have exclusive jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and may bring proceedings there.

You agree to indemnify Ritmus against claims, damages and reasonable costs arising from content you post, an event you organize, or your breach of these Terms or of any law or third-party right.

We may update these Terms. If a change materially affects you, we will tell you by email or a notice in the Service before it takes effect. Continued use after that means you accept the new Terms. If you do not accept them, stop using the Service and delete your account.

Questions about these Terms: support@ritmus.live.